Refund policy

Refunds and Returns
Due to the nature of our products, which include cosmetics and daily-care items, we do not offer refunds or returns. This policy is in place to maintain the safety and integrity of our products, ensuring that every item we sell is brand new and untouched by previous customers.

 

Exceptions
If your order arrives damaged or you receive the wrong item, please reach out to us within 7 days of receiving your order. We will require photographic evidence of the damage or the incorrect item to assess the situation. Upon verification, we will make it right by sending a replacement item or issuing a store credit.

 

Contact Us
If you have any questions about our refund policy or need assistance with a damaged or incorrect order, please contact our customer service team at info@marboha.net or +201117037874. We are here to help and ensure your satisfaction with our products.

Please note that any attempts to return items without prior authorization will not be accepted.